If you wish to cancel an order placed online please email us email@example.com.
Please note that orders cannot be cancelled after they have been dispatched. If your order has been dispatched then we are unable to redirect it, so please follow our returns instructions in the 'Returns' section upon receipt. Your original postage costs will be refunded along with the full cost of an item.
The above does not affect your statutory rights.
Purchases exempt from both the refund and exchange policies, unless they are faulty are:
- Made to order pieces
- Customised pieces
Goods are charged at the price shown on the product pages on the date the customer places the order and are inclusive of VAT. When customers outside the UK place and order VAT is automatically deducted at checkout. In the case of orders outside the UK, while UK VAT is not charged, the customer is responsible for any import taxes in their order's destination country.
Errors and omissions are excepted.
Orders will be processed at our advertised prices; otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
All prices are stated in Pounds Sterling £GBP.
If you are purchasing from outside the UK, currency exchange rates and credit card charges may apply.
ORRO Ltd. reserves the right to review our prices at any time without notice.
We may from time to time offer promotional discount codes (either directly or via third parties).
These codes may only be applied to purchases of full-price items and cannot be used in conjunction with any other offer or discounts.
How Do We Use Your Personal Information?
We use the Order Information that we collect generally to fulfil any orders placed through the Website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- In line with your preferences, provide you with information relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Website (for example, by generating analytics about how our customers browse and interact with the Website, and to assess the success of our marketing and advertising campaigns).
If you are a UK or EU resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a UK or EU resident please note that we are processing your information in order to fulfil contracts we might have with you (for example if you place an order through the website), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information may be transferred outside the EU.
When you place an order through the Website, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or write to us at the following address:
ORRO, 50 Cresswell Street, Glasgow, G12 8BY, Scotland
All disputes and claims are subject to the jurisdiction and laws of Scotland
Registered in Scotland SC207007
Registered Office: 50 Cresswell Street, Glasgow, G12 8BY, Scotland