If you wish to cancel an order placed online please email us firstname.lastname@example.org.
Please note that orders cannot be cancelled after they have been dispatched. If your order has been dispatched then we are unable to redirect it, so please follow our returns instructions in the 'Returns' section upon receipt. Your original postage costs will be refunded along with the full cost of an item.
The above does not affect your statutory rights.
Purchases exempt from both the refund and exchange policies, unless they are faulty are:
- Made to order pieces
- Customised pieces
Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT.
Errors and omissions are excepted.
Orders will be processed at our advertised prices; otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
All prices are stated in Pounds Sterling £GBP.
If you are purchasing from outside the UK, currency exchange rates and credit card charges may apply.
ORRO Ltd. reserves the right to review our prices at any time without notice.
We may from time to time offer promotional discount codes (either directly or via third parties).
These codes may only be applied to purchases of full-price items and cannot be used in conjunction with any other offer or discounts.
Personal Information We Collect
When you visit the Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the website, and information about how you interact with the Website. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Website, and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Website.
Additionally when you make a purchase or attempt to make a purchase through the Website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers) email address, and phone number. We refer to this information as “Order Information”.
How Do We Use Your Personal Information?
We use the Order Information that we collect generally to fulfil any orders placed through the Website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Website (for example, by generating analytics about how our customers browse and interact with the Website, and to assess the success of our marketing and advertising campaigns).
Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store - you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We also use Mailchimp to send our newsletter emails to keep our customers up to date with the latest news, exhibition and offers.
You can unsubscribe by following the links at the bottom of any of our newsletters, or alternatively you can update your preferences from the My Account page on our website.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a citation, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Do Not Track
Please note that we do not alter our Website’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are an EU resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are an EU resident please note that we are processing your information in order to fulfil contracts we might have with you (for example if you place an order through the website), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information may be transferred outside the EU.
When you place an order through the Website, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com or write to us at the following address:
ORRO, 12 Wilson Street, Glasgow, G1 1SS, Scotland
All disputes and claims are subject to the jurisdiction of Scotland
Registered in Scotland SC207007
Registered Office: 50 Cresswell Street, Glasgow, G12 8BY, Scotland
VAT: GB734 9219 19