RETURN POLICY

 


IN-STORE PURCHASES

If you change your mind or received a gift which you would like to exchange please notify us within 14 days. We do not give refunds but you may choose another piece(s) or take a gift-voucher for later.

Pieces must be returned in their original, unworn condition within 14 days.
Items made to order and earrings are non-returnable unless faulty.

When ordering rings, it is the customer’s responsibility to ensure that they have ordered the correct size. A ring ordered in an incorrect size can sometimes be re-sized, but this may be subject to a charge.

All products to be returned must be carefully repackaged in their original packing and must be in an unworn and merchandisable condition. We will not exchange goods that have been worn, do not have their original packaging or show obvious signs of wear.

This does not affect your statutory rights.

 

ONLINE PURCHASES

If you receive a faulty or damaged item or if you decide that you don’t want the item after all, please notify us within 7 days of receiving it.

Pieces must be sent back in their original, unworn condition within 30 days. We will then arrange the exchange. Items made to order and earrings are non-returnable unless faulty.

When ordering rings, it is the customer’s responsibility to ensure that they have ordered the correct size. A ring ordered in an incorrect size can sometimes be re-sized, but this may be subject to a charge.

To arrange a return, or if the item you received is faulty or is not what you originally ordered, please email [email protected] quoting your name and address, details of the product, the reason for return and whether you require a replacement. We will then advise you on how to proceed with the return.

For your own protection, we recommend that you send the returned item(s) using a delivery service that insures you for the value of the goods. We cannot be held responsible for returns that are lost in transit.

If you are returning an item to us for a refund or an exchange, the cost of returning the item to us is your responsibility, unless the item is faulty. Your original postage costs will only be refunded if the item you received was sent in error or is faulty.

All products to be returned must be carefully repackaged in their original packing and must be in an unworn and merchandisable condition. We will not exchange goods that have been worn, do not have their original packaging or show obvious signs of wear. In this instance, the goods will be returned to the buyer at their own cost.

This does not affect your statutory rights.

All sales are subject to and under the jurisdiction of Scots Law.